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SHIPPING & TRACKING
Can’t wait to wear your new I.AM.GIA fit? We’ve got you. From shipping timelines and tracking updates to returns and customs ~ everything you need to know can be found here.
Where do you ship to?
We ship to many countries around the world 🖤. Australia, NZ, UK, Europe, Asia & more:Head to our Rest of World Shipping Page, select your country from the dropdown, and get all the deets. USA, Canada & Puerto Rico:Head to our North America Shipping
When will my order be shipped?
We aim to ship all orders placed before 12pm AEDT on the same day. Orders placed after 12pm, on weekends, or on public holidays will be processed the next business day where possible. Please note: During sale events, promotional periods, or public ho
When will I receive my order?
AUSTRALIAExpress: 1-2 business days. UNITED KINGDOMExpress: 3-5 business daysStandard: 8-12 business days. NEW ZEALANDExpress: 1-3 business days. ASIAExpress: 2-5 business days. EUROPEExpress: 3-6 business days. ALL OTHER COUNTRIESFor more specific s
What are the duties & taxes for international shipping?
USA: We are now shipping from our US warehouse, so no more duties or taxes are required for any US order! Australia:For any orders in Australia, we ship from our Australian warehouse. This means no additional fees required to be paid on delivery. New
What if my order tracking shows it is in customs hold?
Estimated delivery times do not include customs delays or holds. If your tracking shows that your order is being held in customs, it usually means the shipping carrier is awaiting clearance or payment of duties and taxes. We recommend reaching out to
Why is my tracking showing a delivery estimate outside of the shipping timeframes advertised?
Once your order has been handed over to the shipping carrier, any delivery estimates shown in the tracking are based on their current processing and transit times which may differ from the timeframes we advertise at checkout. Delays can sometimes occ
Why hasn't my tracking updated?
Tracking updates can sometimes be delayed, especially during busy periods or while the parcel is in transit between facilities on its way to you!. Please note, it’s also common for international shipments to go a few days without scans while clearing
Why does my tracking state 'Returned to Sender'?
Unsuccessful delivery address or incomplete delivery address was provided at checkout and the courier cannot delivery your parcel to the address. Unsuccessful delivery as the courier was unable to find a safe place to leave your order. Payment of imp
Where is my order being shipped from?
For orders going to USA, Canada & Puerto Rico:. We ship from our USA warehouse. For orders going to Australia, NZ, UK, Europe, Asia & everywhere else:. We ship from our Australian warehouse.
What are your shipping costs? How much do I need to spend to get free shipping?
AUSTRALIAExpress Shipping: Over $120 AUD = FREEUnder $120 AUD = $8.95. UNITED KINGDOMStandard Shipping: Over $200 AUD = FREEUnder $200 AUD = $15. Express Shipping: Over $300 AUD = FREEUnder $300 AUD = $30. NEW ZEALANDExpress Shipping: Over $100 AUD =